Cookies
Retain International Software Limited is trading as Retain International (“Retain”, “we”, “us”, “our”) is part of the AdvT Group. This website www.retaininternational.com (“Website”), the Retain services (“Retain Services”, customer portals and mobile applications(“Applications”) are owned and operated by Retain. Please read this Cookie Policy together with our Privacy Policy and our Terms of Use before using the website, Retain Services or Applications.
Cookies are small text files that are placed on your computer by the websites and applications that you visit. They are widely used in order to make websites work and applications function efficiently, improve user experience and provide information to the operators of those services.
We may update this Cookies Policy periodically to reflect changes in our use of cookies or applicable legal requirements. The latest version will always be available on this website. This Privacy Policy was last reviewed and updated in July 2026.
Using your browser to control cookies
Most browsers allow you to view, manage, delete and block cookies for a website. Be aware that if you delete all cookies then any preferences you have set will be lost, including the ability to opt-out from cookies as this function itself requires placement of an opt out cookie on your device. Guidance on how to control cookies for common browsers is linked below.
For information on additional browsers and device types or if you do not know what cookies are, or how to control or delete them, then we recommend you visit http://www.aboutcookies.org for detailed guidance.
You should also read our privacy policy in conjunction with this information about cookies.
Categories of cookies
Necessary: Necessary cookies are fundamental to website and service functionality and cannot normally be switched off without impacting core functionality.
Functional: Functional cookies are used to enhance your experience and remember preferences such as language settings and user choices.
Analytics:
Analytics cookies help us understand how visitors and users interact with our Website and Services so that we can improve performance, usability and content.
Where required by applicable law, analytics cookies will only be placed after you have provided consent through our cookie preference mechanism
Advertising
Advertising and marketing cookies may be used to measure the effectiveness of marketing activities and to provide content that is more relevant to users.
Where required by applicable law, these cookies will only be used with your consent.
Google Analytics
When you use our Website, Google Analytics may set cookies on your browser to collect information about how visitors use the Website.
Google Analytics cookies are used to help us understand:
- Which pages are visited;
- How users navigate the Website;
- How long users remain on pages;
- How the Website can be improved.
Google Analytics cookies are only deployed where the user has provided the necessary consent through our cookie preferences mechanism.
If you have any concerns, please review Google’s Privacy Policy and opt-out tools here.
Cookies Used Within Retain Services
Retain Services may use essential cookies and similar technologies to provide secure access and maintain service functionality.
These technologies may be used for:
- User authentication;
- Session management;
- Security controls;
- Load balancing;
- User preferences;
- Multi-factor authentication functionality;
- Service performance and availability monitoring.
These technologies are generally necessary for the operation and security of the Retain Services and cannot normally be disabled without affecting service functionality.
Mobile Applications
Retain mobile applications may use technologies similar to cookies, including secure application tokens, local device storage and authentication credentials.
These technologies may be used to:
- Maintain secure user sessions;
- Remember application settings and preferences;
- Enable application functionality;
- Support performance monitoring;
- Detect technical faults and security issues.
These technologies are used solely to operate, secure and maintain the Applications.
1. Cookies used in web application
| Cookies |
Domain |
Description |
Duration |
Type |
| .AspNetCore.Antiforgery.* |
.retaincloud.com |
This cookie helps protect the website against Cross-Site Request Forgery (XSRF/CSRF) attacks. |
Session |
Necessary |
| .AspNetCore.Mvc.CookieTempDataProvider |
.retaincloud.com |
This cookie maintains the visitor’s session state by allowing session data to be stored for the duration of the visit. |
Session |
Necessary |
| ai_session |
.retaincloud.com |
Azure Application Insights session cookie. Groups telemetry into a user session for usage and diagnostics. |
30 minutes (effectively Session) |
Analytics |
| ai_user |
.retaincloud.com |
Azure Application Insights user cookie. Anonymous ID to recognize returning users in telemetry. |
1 year |
Analytics |
| AMP_* |
.retaincloud.com |
Amplitude analytics cookie. Usually stores device/user/session identifiers for product analytics. |
1 year |
Analytics |
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| idsrv |
.retaincloud.com |
IdentityServer main authentication cookie. Stores the encrypted sign-in session so the user stays logged in. |
Session |
Necessary |
| idsrv.session |
.retaincloud.com |
IdentityServer session-state cookie. Helps detect session changes and supports single sign-out. |
Session |
Necessary |
| incap_ses_* |
.retaincloud.com |
This cookie allows visitors to receive website content from one of multiple servers while maintaining their browsing session. |
Session |
Necessary |
| nlbi_* |
.retaincloud.com |
The Incapsula DDoS Protection and Web Application Firewall load-balancing cookie ensures that requests from a client are consistently sent to the same origin server. |
Session |
Necessary |
| visid_incap_* |
.retaincloud.com |
This cookie originates from the Incapsula CDN and helps improve the reliability, security, and performance of the website. |
1 year |
Necessary |
2. Cookies used in mobile application
| Cookies |
Domain |
Description |
Duration |
Type |
| incap_ses_* |
.retaincloud.com |
This cookie allows visitors to receive website content from one of multiple servers while maintaining their browsing session. |
Session |
Necessary |
| visid_incap_* |
.retaincloud.com |
This cookie originates from the Incapsula CDN and helps improve the reliability, security, and performance of the website. |
1 year |
Necessary |
| .AspNetCore.Antiforgery.* |
.retaincloud.com |
This cookie helps protect the website against Cross-Site Request Forgery (XSRF/CSRF) attacks. |
Session |
Necessary |
| .AspNetCore.Mvc.CookieTempDataProvider |
.retaincloud.com |
This cookie maintains the visitor’s session state by allowing session data to be stored for the duration of the visit. |
Session |
Necessary |
| idsrv |
.retaincloud.com |
IdentityServer main authentication cookie. Stores the encrypted sign-in session so the user stays logged in. |
Session |
Necessary |
| idsrv.session |
.retaincloud.com |
IdentityServer session-state cookie. Helps detect session changes and supports single sign-out. |
Session |
Necessary |
3. Cookies used on our website
| Cookies |
Domain |
Description |
Duration |
Type |
| test_cookie |
.doubleclick.net |
doubleclick.net sets this cookie to determine if the user’s browser supports cookies. |
15 minutes |
Advertisement |
| muc_ads |
.t.co |
Twitter sets this cookie to collect user behaviour and interaction data to optimise the website. |
1 year 1 month 4 days |
Advertisement |
| personalization_id |
.twitter.com |
Twitter sets this cookie to integrate and share features for social media and also store information about how the user uses the website, for tracking and targeting. |
1 year 1 month 4 days |
Advertisement |
| li_sugr |
.linkedin.com |
LinkedIn sets this cookie to collect user behaviour data to optimise the website and make advertisements on the website more relevant. |
3 months |
Advertisement |
| bcookie |
.linkedin.com |
LinkedIn sets this cookie from LinkedIn share buttons and ad tags to recognise browser IDs. |
1 year |
Advertisement |
| bscookie |
.www.linkedin.com |
LinkedIn sets this cookie to store performed actions on the website. |
1 year |
Advertisement |
| IDE |
.doubleclick.net |
Google DoubleClick IDE cookies store information about how the user uses the website to present them with relevant ads according to the user profile. |
1 year 24 days |
Advertisement |
| __utmc |
.retaininternational.com |
The __utmc cookie is installed by Google Analytics to gather data on the user’s site usage. This data is then used to compile reports and improve the site. |
Less than a minute |
Analytics |
| _gcl_au |
.retaininternational.com |
Google Tag Manager sets the cookie to experiment advertisement efficiency of websites using their services. |
3 months |
Analytics |
| _hjSessionUser_* |
.retaininternational.com |
Hotjar sets this cookie to ensure data from subsequent visits to the same site is attributed to the same user ID, which persists in the Hotjar User ID, which is unique to that site. |
1 year |
Analytics |
| _hjFirstSeen |
.retaininternational.com |
Hotjar sets this cookie to identify a new user’s first session. It stores the true/false value, indicating whether it was the first time Hotjar saw this user. |
30 minutes |
Analytics |
| _hjSession_* |
.retaininternational.com |
Hotjar sets this cookie to ensure data from subsequent visits to the same site is attributed to the same user ID, which persists in the Hotjar User ID, which is unique to that site. |
30 minutes |
Analytics |
| ln_or |
.retaininternational.com |
LinkedIn sets this cookie to register statistical data on users’ behaviour on the website for internal analytics. |
1 day |
Analytics |
| _ga |
.retaininternational.com |
Google Analytics sets this cookie to calculate visitor, session and campaign data and track site usage for the site’s analytics report. The cookie stores information anonymously and assigns a randomly generated number to recognise unique visitors. |
1 year 1 month 4 days |
Analytics |
| _gid |
.retaininternational.com |
Google Analytics sets this cookie to store information on how visitors use a website while also creating an analytics report of the website’s performance. Some of the collected data includes the number of visitors, their source, and the pages they visit anonymously. |
1 day |
Analytics |
| _gat_UA-* |
.retaininternational.com |
Google Analytics sets this cookie for user behaviour tracking. |
1 minute |
Analytics |
| UserMatchHistory |
.linkedin.com |
LinkedIn sets this cookie for LinkedIn Ads ID syncing. |
1 month |
Functional |
| li_gc |
.linkedin.com |
LinkedIn sets this cookie for storing the visitor’s consent regarding using cookies for non-essential purposes. |
5 months 27 days |
Functional |
| __cf_bm |
.hubspot.com |
Cloudflare sets the cookie to support Cloudflare Bot Management. |
30 minutes |
Functional |
| visid_incap_* |
.retaininternational.com |
Incapsula sets this cookie to provide cloud-based website security services. |
1 year |
Necessary |
| incap_ses_* |
.retaininternational.com |
This is an Incapsula DDoS Protection and Web Application Firewall cookie that is used to relate HTTP requests to a certain session. |
Session |
Necessary |
| __hssrc |
.retaininternational.com |
This cookie is set by HubSpot whenever it changes the session cookie. The __hssrc cookie set to 1 indicates that the user has restarted the browser, and if the cookie does not exist, it is assumed to be a new session. |
Session |
Necessary |
| __hstc |
.retaininternational.com |
HubSpot sets this cookie to keep track of sessions and to determine if HubSpot should increment the session number and timestamps in the __hstc cookie. |
30 minutes |
Necessary |