Cookies
Retain International Software Limited (“Retain”, “we”, “us”, “our”) is part of the AdvT Group. This website www.retaininternational.com (“website”) and the Retain Cloud Application (“application”) is owned and operated by Retain. Please read this Cookie Policy together with our Privacy Policy and our Terms of Use with care before you use this website or the application.
Cookies are small text files that are placed on your computer by the websites and web applications that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site. The use of cookies is now standard for most websites and web applications.
Please note that Cookies can’t harm your computer. We’ve listed below details of all the Cookies we use on our website and application, what they’re used for, how long they last and how you can manage them. We’re giving you this information to comply with legislation and to make sure we’re honest and clear about your privacy when using our website. We know you’d expect nothing less from us.
Using your browser to control cookies
Most browsers allow you to view, manage, delete and block cookies for a website. Be aware that if you delete all cookies then any preferences you have set will be lost, including the ability to opt-out from cookies as this function itself requires placement of an opt out cookie on your device. Guidance on how to control cookies for common browsers is linked below.
For information on additional browsers and device types or if you do not know what cookies are, or how to control or delete them, then we recommend you visit http://www.aboutcookies.org for detailed guidance.
You should also read our privacy policy in conjunction with this information about cookies.
Categories of cookies
Necessary: Necessary cookies are fundamental to website functionality and cannot be switched off without blocking features on the site.
Functional: Functional cookies are used to enhance your experience (e.g. remember settings).
Analytics: Analytics cookies allow us to gather analytics to improve the performance and functionality of our site. These analytics can include measurements on the popularity of a page, common patterns of how people browse around the site, and how frequently a certain feature is used. We usually aggregate the data for review but in some cases, we may collect information on content you have viewed in order to understand what interests you most.
When you use our website, Google Analytics sets Cookies on your browser to collect and report information anonymously about how you’ve used our website and where you’re located. These are third party Cookies, owned and set by Google. The Cookies do collect your IP address, which is personal information, but we don’t see details of your IP address. This information is stored anonymously by Google, we don’t associate your IP address with any personal information so we can’t identify you as an individual and it’s used simply to help us understand how you interact with our website and where you’re from so that we can make improvements and make our marketing campaigns relevant. These Cookies aren’t strictly necessary for the operation of our website, but we’re allowed to use them because we have a legitimate business interest in monitoring visitors’ behaviour on our website so that we can improve the browsing experience and improve how our website works
If you have any concerns you should check Google’s Privacy Policy here.
To opt-out of Google Analytics Cookies install the Google Analytics Opt-out Browser Add-on.
Advertisement:
These cookies are used to show advertising that is likely to be of interest to you based on your browsing habits. These cookies, as served by our content and/or advertising providers, may combine information they collected from our website with other information they have independently collected relating to your web browser’s activities across their network of websites.
In some cases, we may associate cookie information with an identifiable individual.
For example:
- If we send you a targeted email which includes cookies or similar technologies, we will know whether you open, read, or delete the message.
- When you click a link in a marketing e-mail you receive from Retain, we will also use a cookie to log what pages you view and what content you download from our websites.
Cookies used by our website
The following table explains the way in which we use cookies on our website.
1. Cookies used in web application
| Cookies |
Domain |
Description |
Duration |
Type |
| .AspNetCore.Antiforgery.* |
.retaincloud.com |
This cookie helps protect the website against Cross-Site Request Forgery (XSRF/CSRF) attacks. |
Session |
Necessary |
| .AspNetCore.Mvc.CookieTempDataProvider |
.retaincloud.com |
This cookie maintains the visitor’s session state by allowing session data to be stored for the duration of the visit. |
Session |
Necessary |
| ai_session |
.retaincloud.com |
Azure Application Insights session cookie. Groups telemetry into a user session for usage and diagnostics. |
30 minutes (effectively Session) |
Analytics |
| ai_user |
.retaincloud.com |
Azure Application Insights user cookie. Anonymous ID to recognize returning users in telemetry. |
1 year |
Analytics |
| AMP_* |
.retaincloud.com |
Amplitude analytics cookie. Usually stores device/user/session identifiers for product analytics. |
1 year |
Analytics |
| AntiForgeryToken_Authentication_* |
.retaincloud.com |
This cookie helps prevent Cross-Site Request Forgery (CSRF/XSRF) attacks. |
Session |
Necessary |
| Application_MaintCookieTtlAndDaaSExternalAuthentication |
.retaincloud.com |
This cookie keeps the user session stable, allowing traffic to be steered for the duration of the session on the site. |
Session |
Necessary |
| ARRAffinity* |
.retaincloud.com |
This cookie allows a visitor to interact with content from one of multiple servers as they browse the site, so that the visitor’s session is maintained. |
Session |
Necessary |
| idsrv |
.retaincloud.com |
IdentityServer main authentication cookie. Stores the encrypted sign-in session so the user stays logged in. |
Session |
Necessary |
| idsrv.session |
.retaincloud.com |
IdentityServer session-state cookie. Helps detect session changes and supports single sign-out. |
Session |
Necessary |
| incap_ses_* |
.retaincloud.com |
This cookie allows visitors to receive website content from one of multiple servers while maintaining their browsing session. |
Session |
Necessary |
| nlbi_* |
.retaincloud.com |
The Incapsula DDoS Protection and Web Application Firewall load-balancing cookie ensures that requests from a client are consistently sent to the same origin server. |
Session |
Necessary |
| visid_incap_* |
.retaincloud.com |
This cookie originates from the Incapsula CDN and helps improve the reliability, security, and performance of the website. |
1 year |
Necessary |
2. Cookies used in mobile application
| Cookies |
Domain |
Description |
Duration |
Type |
| incap_ses_* |
.retaincloud.com |
This cookie allows visitors to receive website content from one of multiple servers while maintaining their browsing session. |
Session |
Necessary |
| visid_incap_* |
.retaincloud.com |
This cookie originates from the Incapsula CDN and helps improve the reliability, security, and performance of the website. |
1 year |
Necessary |
| .AspNetCore.Antiforgery.* |
.retaincloud.com |
This cookie helps protect the website against Cross-Site Request Forgery (XSRF/CSRF) attacks. |
Session |
Necessary |
| .AspNetCore.Mvc.CookieTempDataProvider |
.retaincloud.com |
This cookie maintains the visitor’s session state by allowing session data to be stored for the duration of the visit. |
Session |
Necessary |
| idsrv |
.retaincloud.com |
IdentityServer main authentication cookie. Stores the encrypted sign-in session so the user stays logged in. |
Session |
Necessary |
| idsrv.session |
.retaincloud.com |
IdentityServer session-state cookie. Helps detect session changes and supports single sign-out. |
Session |
Necessary |
3. Cookies used on our website
| Cookies |
Domain |
Description |
Duration |
Type |
| test_cookie |
.doubleclick.net |
doubleclick.net sets this cookie to determine if the user’s browser supports cookies. |
15 minutes |
Advertisement |
| muc_ads |
.t.co |
Twitter sets this cookie to collect user behaviour and interaction data to optimise the website. |
1 year 1 month 4 days |
Advertisement |
| personalization_id |
.twitter.com |
Twitter sets this cookie to integrate and share features for social media and also store information about how the user uses the website, for tracking and targeting. |
1 year 1 month 4 days |
Advertisement |
| li_sugr |
.linkedin.com |
LinkedIn sets this cookie to collect user behaviour data to optimise the website and make advertisements on the website more relevant. |
3 months |
Advertisement |
| bcookie |
.linkedin.com |
LinkedIn sets this cookie from LinkedIn share buttons and ad tags to recognise browser IDs. |
1 year |
Advertisement |
| bscookie |
.www.linkedin.com |
LinkedIn sets this cookie to store performed actions on the website. |
1 year |
Advertisement |
| IDE |
.doubleclick.net |
Google DoubleClick IDE cookies store information about how the user uses the website to present them with relevant ads according to the user profile. |
1 year 24 days |
Advertisement |
| __utmc |
.retaininternational.com |
The __utmc cookie is installed by Google Analytics to gather data on the user’s site usage. This data is then used to compile reports and improve the site. |
Less than a minute |
Analytics |
| _gcl_au |
.retaininternational.com |
Google Tag Manager sets the cookie to experiment advertisement efficiency of websites using their services. |
3 months |
Analytics |
| _hjSessionUser_* |
.retaininternational.com |
Hotjar sets this cookie to ensure data from subsequent visits to the same site is attributed to the same user ID, which persists in the Hotjar User ID, which is unique to that site. |
1 year |
Analytics |
| _hjFirstSeen |
.retaininternational.com |
Hotjar sets this cookie to identify a new user’s first session. It stores the true/false value, indicating whether it was the first time Hotjar saw this user. |
30 minutes |
Analytics |
| _hjSession_* |
.retaininternational.com |
Hotjar sets this cookie to ensure data from subsequent visits to the same site is attributed to the same user ID, which persists in the Hotjar User ID, which is unique to that site. |
30 minutes |
Analytics |
| ln_or |
.retaininternational.com |
LinkedIn sets this cookie to register statistical data on users’ behaviour on the website for internal analytics. |
1 day |
Analytics |
| _ga |
.retaininternational.com |
Google Analytics sets this cookie to calculate visitor, session and campaign data and track site usage for the site’s analytics report. The cookie stores information anonymously and assigns a randomly generated number to recognise unique visitors. |
1 year 1 month 4 days |
Analytics |
| _gid |
.retaininternational.com |
Google Analytics sets this cookie to store information on how visitors use a website while also creating an analytics report of the website’s performance. Some of the collected data includes the number of visitors, their source, and the pages they visit anonymously. |
1 day |
Analytics |
| _gat_UA-* |
.retaininternational.com |
Google Analytics sets this cookie for user behaviour tracking. |
1 minute |
Analytics |
| UserMatchHistory |
.linkedin.com |
LinkedIn sets this cookie for LinkedIn Ads ID syncing. |
1 month |
Functional |
| li_gc |
.linkedin.com |
LinkedIn sets this cookie for storing the visitor’s consent regarding using cookies for non-essential purposes. |
5 months 27 days |
Functional |
| __cf_bm |
.hubspot.com |
Cloudflare sets the cookie to support Cloudflare Bot Management. |
30 minutes |
Functional |
| visid_incap_* |
.retaininternational.com |
Incapsula sets this cookie to provide cloud-based website security services. |
1 year |
Necessary |
| incap_ses_* |
.retaininternational.com |
This is an Incapsula DDoS Protection and Web Application Firewall cookie that is used to relate HTTP requests to a certain session. |
Session |
Necessary |
| __hssrc |
.retaininternational.com |
This cookie is set by HubSpot whenever it changes the session cookie. The __hssrc cookie set to 1 indicates that the user has restarted the browser, and if the cookie does not exist, it is assumed to be a new session. |
Session |
Necessary |
| __hstc |
.retaininternational.com |
HubSpot sets this cookie to keep track of sessions and to determine if HubSpot should increment the session number and timestamps in the __hstc cookie. |
30 minutes |
Necessary |