Artificial Intelligence at Retain
Retain believes artificial intelligence (AI) should support human expertise, strengthen decision-making and improve business outcomes. AI should assist users, not replace their judgement or remove accountability.
This page explains Retain’s approach to AI, how AI capabilities are governed, and how customer choice, data protection and responsible use are built into the way we develop and deliver AI-enabled services.
AI capabilities within Retain are designed to provide recommendations, insights and assistance across workforce planning, resource allocation, skills intelligence and operational workflows. Customers remain in control of whether AI features are enabled, how they are used and which decisions are made as a result.
Customer Choice
AI features are optional for each customer. They are not enabled by default and are only made available where a customer chooses to adopt them.
Customers can continue to use Retain without AI-assisted recommendations where that is their preference. Retain’s core workforce planning and resource management capabilities remain available independently of optional AI functionality.
Human-Led, AI-Assisted
Retain’s AI capabilities are designed to assist planners, managers and leaders by providing recommendations and supporting information. Decisions that affect people, projects or business outcomes remain subject to human oversight and control.
Transparency
Where AI is used to suggest resources, skills or planning outcomes, Retain provides contextual information, scoring and supporting indicators to help users understand and evaluate recommendations.
Governance
Retain is built for organisations where governance, auditability and defensible decision-making matter. AI capabilities operate within the same governance framework that supports planning, approvals, traceability, permissions and compliance across the platform.
Security and Privacy
Retain applies enterprise-grade security, privacy and information management standards to AI-enabled services. Customer data remains logically separated, protected and governed in accordance with Retain’s security and compliance obligations.
Customer data used by AI capabilities remains within the customer’s own secure Retain environment. It is not shared with other customers and is not used to train, improve or enrich models for the benefit of Retain or any third party.
All AI capabilities are hosted within Retain’s own controlled infrastructure. They do not depend on, forward customer data to, or communicate with external AI services, public AI platforms or third-party model providers.
This means customer data is processed only for the customer’s own use of the selected Retain capability and remains protected within the same secure operating model as the core Retain platform.
AI Capabilities
AI and machine learning capabilities within Retain may help organisations to:
· Identify and rank suitable resources for roles and assignments
· Surface relevant skills and experience relationships
· Improve workforce planning and allocation decisions
· Accelerate matching and recommendation processes
· Provide explainable suitability indicators and recommendations
· Enhance planner productivity while retaining human oversight
These capabilities are designed to improve speed, consistency and confidence without removing accountability from users.
Future Development
Retain continues to evaluate new AI capabilities against security, privacy, governance and customer value considerations before introducing them into the platform.
Future areas of development may include predictive demand and capacity forecasting, skills intelligence, scenario modelling, natural language interaction, workflow automation and AI-assisted analytics.
Retain’s objective is to help customers make better decisions, respond faster to change and operate with greater agility, confidence and control.
Commitment
Retain’s commitment is to ensure that every AI capability introduced into the platform is practical, explainable, secure, optional and aligned with the needs of the organisations that depend on us. Customers remain in control of whether AI is used. Their data remains within their own secure Retain environment and their information is never shared for external learning, model training or unrelated product improvement.
This is the future Retain is building: responsible workforce intelligence that combines trusted data, human expertise, secure technology and customer choice.