What is support and maintenance?

Support & maintenance is a service where we provide help and advice in relation to the use and operation of our software products, e.g.

• Correction of critical errors or assistance to overcome specific software problems.
• Minor updates or "service releases" as and when issued.
• Information on availability of new versions of software.

A period of support & maintenance is included when purchasing initial licenses.

Resolution of any problems with our products or services

Retain International aims to offer quality products and services. If you are unhappy with any aspect of our products or services, please contact us. It is in our own interest to ensure that you are pleased with our products and services and, therefore, we will strive to resolve any problem to our mutual satisfaction. If, however, that cannot be achieved we may ask an independent person to assist.