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Home
> Support >
Support & Maintenance |
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| Support & Maintenance |
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| What is support and maintenance? |
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| Support & maintenance is a service where we provide
help and advice in relation to the use and operation of our software
products, e.g. |
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Correction of critical errors or assistance
to overcome specific software problems. |
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Minor updates or “service releases”
as and when issued. |
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Information on availability of new
versions of software. |
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| 12 months of support & maintenance is included when purchasing
initial licenses. |
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Our support team can
be contacted by:
e-mail
telephone
Retain Chat - our on-line chat facility
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Our standard support is
provided during UK office hours, but some support is provided outside
these hours or by arrangement. Generally support is available only
during hours and periods covered by a support and maintenance contract
entered into between you and us. |
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| Resolution of any problems with our products or services |
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| Retain International aims to offer quality products
and services. If you are unhappy with any aspect of our products or
services, please raise the matter with our Managing Director. It is
in our own interest to ensure that you are pleased with our products
and services and, therefore, we will strive to resolve any problem
to our mutual satisfaction. If, however, that cannot be achieved we
may ask an independent person to assist. |
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