| FAQ Homepage |
| Contents |
 | About Help |
| How can I tell what edition I'm using? [All editions] |
| Retain Utilities [All editions] |
| Other Retain modules [Pl, DBI, CS, Ent] |
| Common terms [All editions] |
| System Requirements [All editions] |
| Help with Installation |
| Questions |
| How do the additional modules integrate with the Retain notebook? [All editions] |
| Are we able to change the length of fields? [All editions] |
| How do we upload our existing data into Retain? [All editions] |
| What are the maximum numbers of resources/jobs which Retain can handle? [All editions] |
| How can I store more comprehensive skills information? [Pl, CS, Ent] |
| How do I store additional information against bookings/jobs/resources? [All editions] |
| How does row-level access differ from field level access in Retain Security? [Ent] |
| Can I store skills information against staff in Retain? [All editions] |
| How do I set up multiple Retain databases in the Standard Edition? [St] |
| How do I change the data file structures in the Standard Edition? [St] |
| What is the difference between rtn and rdb files? [Pl, St, Nts, DBI, CS] |
| How does Retain store the data? [All editions] |
| How do I set up supported functions for the Retain Server? [Ent] |
| Problems |
| How do I get rid of the choose server dialog? [CS, Ent] |
| Why can't I start the Retain Server as a service? [Pl, CS, Ent] |
| Why can't the client application find application servers on other machines? [Pl, CS, Ent] |
| I get the error 'invalid object name USR' when I try to create an .rdb file? [CS] |
| Why can't I create an .rdb file in Client-Server? [CS] |
| Why can't I start the Retain Server? [Planner, CS, Ent] |
| Help with Retain errors |
| Questions |
| Why do I get an error message as soon as I try to start the application? [All editions] |
| Invalid object name 'USR'? [CS] |
| Why do changes remain even if I don't save? [All editions] |
| Known Issues |
| Error on using 'contains' in a selection [All editions] |
| Error on creating reports with very many fields [Ent] |
| Help with using Retain |
| Questions |
| How can I create recurring bookings? [All editions] |
| Is it possible to add special selections to the wallchart other than 'availability'? [All editions] |
| How can I cut a booking into uneven halves? [All editions] |
| What are scenario bookings for? [All editions] |
| How do the different types of defaults work? [Planner, St, Nts, DBI, CS] |
| Can I export reports? [All editions] |
| Can I add my own calculated fields? [All editions] |
| Can I include my own formulae in reports? [All editions] |
| How do I construct time series reports e.g. a year in one month blocks? [All editions] |
| Is Retain for Notes a native Lotus Notes application? [Nts] |
| How do I change the display names in reports? [All editions] |
| How do I get my reports to open at the lowest sort level? [All editions] |
| How do I disable tool tips? [All editions] |
| What is the difference between actual time and time in the booking dialog? [All editions] |
| What is the significance of making priorities 'moveable'? [Planner, St, Nts, DBI, CS] |
| How can I prevent someone from being overbooked? [All editions] |
| How can I prevent a booking from being moved? [All editions] |
| How can I change the colour of bookings quickly? [All editions] |
| What is a ghost booking? [Ent] |
| What can I use colours/priorities for? [All editions] |
| How do I update future bookings with new charge-rates etc? [All editions] |
| What is 'Inspect Bookings' used for? [All editions] |
| Why can I not add an extra page? [All editions] |
| Why does a page I add not appear? [All editions] |
| How do I position a booking bar accurately? [All editions] |
| Why does a resource appear with cross hatching? [All editions] |
| How can I change which fields are displayed on the tool tips? [All editions] |
| How can I change which fields are displayed on the booking bars? [All editions] |
| Can I book a group of people at once onto one job? [All editions] |
| How can I back up data? [All editions] |
| How often should I back up the data? [All editions] |
| How do I add new fields to the database? [All editions] |
| How do I book everybody to the same job eg. a Bank Holiday? [All editions] |
| Can I export Retain Standard data? [St] |
| Adding Bank Holidays to non-Enterprise editions [Planner, St, Nts, DBI, CS] |
| Adding Bank Holidays in Retain Enterprise [Ent] |
| Problems |
| Why can't I type more than 255 characters into a field? [All editions] |
| Why can I put in larger numbers in Defaults Manager than I can in Retain? [DBI, CS] |
| Why can't I see a list of jobs when I make a booking? [Planner, St, Nts, DBI, CS] |
| Why can I not construct reports? [All editions] |
| Why won't my report run? [All editions] |
| Why can I not edit or make bookings? [All editions] |
| Why is some of my data suddenly missing? [All editions] |
| What do I do if I have forgotten my password? [All editions] |
| Questions concerning specific editions |
| Retain Standard [St] |
| Retain for Notes [Nts] |
| Retain Client-Server [CS] |
| Retain Enterprise [Ent] |